Client Services Director

Food & Friends provides medically-tailored meals, nutrition counseling, and friendship to people living with AIDS, cancer, and other life-challenging illnesses. Our team of sixty employees and thousands of volunteers delivers meals and hope to people living in the District of Columbia and several counties across Maryland and Virginia. There is no charge or income qualification for our services, which are rendered solely on the basis of medical need.

We seek a Client Services Director to supervise Client Services staff and coordinate daily client activities.  Reporting to the Director of Program Services, the Client Services Director will:

  • oversee client service activities including intake, recertification, service changes, and official communications with clients and referral partners;
  • supervise up to six staff members;
  • develop, update, and disseminate information materials;
  • assist with development of government funding proposals;
  • resolve client problems and complaints; and
  • collaborate with other programmatic leaders on strategic planning and implementation.

This is a Tuesday thru Saturday position with daytime working hours.

The successful candidate will have an MSW or MA in a relevant field and at least 5 years of relevant experience, including a minimum of two years of supervisory experience. Other requirements include a valid driver’s license; knowledge of the public health or sociological implications of living with major illnesses such as HIV/AIDS and/or cancer; strong communication skills, including skill in public speaking; knowledge of basic math, statistics, and recordkeeping; comfort and ability to use a computer, including client management information systems; and an appreciation for diversity. Offer of employment contingent upon a pre-employment drug test.

Food & Friends provides a competitive salary and generous benefits.  Our staff enjoys a high quality, diverse work environment that includes short Fridays and casual dress.  Food & Friends is Metro accessible, and has free on-site parking.

Food & Friends has retained the services of PNP Staffing Group to fill this position.  Interested candidates should submit a resume and cover letter to:

Mary McGuckin

Executive Recruiter

PNP Staffing Group

1608 Walnut Street, 12thFloor

Philadelphia, PA 19102

Food & Friends is an Equal Opportunity Employer